An organisational structure with hierarchically-arranged roles, and with a single chain-of-command from the top to any given position at the bottom. The bureaucratic hierarchy often has many layers. Work is finely divided between well-defined and highly specialised jobs or roles. Occupants of roles carry out their duties impersonally in accordance with clearly defined rules, and there is heavy reliance on the use of rules, procedures and written records.


This page is part of the Systems glossary which starts here